Outcome Measurement System Youth Feedback Survey
Recorded On: 01/19/2021
The Outcome Measurement System (OMS) gives families and multidisciplinary professionals a voice in the CAC process, providing essential information to guide and improve our services. The new OMS Youth Feedback Survey takes the program a step further by giving youth age 10 to 17 a direct voice to share feedback about their experience at the CAC. In this webinar, we will review how the survey was developed and lessons learned from the pilot project. Based on the experiences of the pilot CACs, we will share best practices to effectively collect surveys from youth and answer any questions you may have about this new resource. By mid-January, the survey will be automatically added to the Qualtrics accounts for every participating CAC, State Chapter, and Regional CAC. The OMS point-of-contact at each CAC will receive an email with your center’s custom link to the new survey, a printable copy, and a best practice guide. We encourage everyone to attend this webinar and learn how to amplify the voices of children to inform the work of the entire CAC field.
Program Evaluation Coordinator
National Children's Alliance
Kaitlin Lounsbury is the program evaluation coordinator for the National Children’s Alliance. Her work is dedicated to helping our field demonstrate the impact of services provided by Children’s Advocacy Centers. This includes NCA's Outcome Measurement System (OMS) to evaluate satisfaction and service needs, helping to improve services for families and multidisciplinary team professionals in the response to child maltreatment. Her background includes academic research with a focus on child abuse interventions and direct service work as a counselor, providing a blended skillset to help child-serving organizations effectively measure their work and improve practices.