Outcome Measurement System (OMS)


The Outcome Measurement System (OMS) is a program evaluation tool designed to elicit caregiver, youth, and MDT partner feedback about a CAC's services and practices. OMS is a free membership benefit, and provides access to a suite of feedback surveys and easily downloadable results reports. Developed in Texas in 2009 and then offered by NCA to CACs in other states starting in 2012, OMS provides the opportunity for each CAC to assess their own practices, celebrate their successes, access data that can be useful for community education and advocacy, and meet some accreditation standards. Hundreds of centers across all 50 states have used OMS to give families and team members a voice in the CAC process, which in turn allows centers to demonstrate their success and find areas for improvement.

OMS allows CACs to report on survey items designed to capture two measurable outcomes:

  1. The CAC facilitates healing for children and caregiver.
  2. The MDT approach results in more collaborative and efficient case investigations.

Join the OMS/CAC Data Community

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OMS Brochure

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OMS Training

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Printable OMS Surveys

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Click Here!

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Have Questions or Need Technical Support?

Contact our Program Evaluation team at omscoordinator@nca-online.org for assistance with the OMS program, including for setting up/resetting login information for your organization's OMS results dashboard in Qualtrics, receiving your center's custom survey links, requesting the addition of custom questions, and any other questions about program evaluation at your organization.

The OMS User's Manual posted above has comprehensive information about how to collect feedback from clients and MDT partners using the suite of OMS surveys. A step-by-step outline of how to access your CAC’s OMS results dashboard in Qualtrics once you begin collecting data is also provided. This information is presented first in a quick-start format, with more detailed instructions in a following section.


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Learn more about OMS:  NCA joined the Center for Victim Research on their podcast series, Tell Us About It, to discuss the impact of the OMS program on Children’s Advocacy Centers and the families and team members sharing their voices through this program. Listen to the podcast now.