Introduction to the FBI Victim Services Division

Recorded On: 02/08/2024

This webinar will provide participants with an overview of the FBI’s responsibilities to victims of federal crimes and how the Victim Service’s Division (VSD) helps the FBI meet these responsibilities. The live webinar will include opportunity for questions and discussion. 

Marcela Morales

Supervisory Program Manager

FBI Victim Services Division

Marcela Morales is currently a Supervisory Program Manager for the Victim Services Division of the FBI.  She assists in overseeing victim specialists around the country in tandem with the Program Managers. She has been in victim services for about 17 years in one capacity or another. She was a victim advocate for the Maricopa County Attorney’s Office for 8 years where she spent most of her career handling homicide cases. She then went on and created an Ombudsman Program for the Arizona Department of Transportation and the Arizona Department of Child Safety. Shortly before joining the Bureau, she helped establish the first victim services unit within a child welfare agency in the country and went on to lead it as the Program Manager. She holds a Master's in Forensic Psychology as well as an Executive Master's in Public Administration. 

Amanda Allen

Supervisory Program Manager

FBI Victim Services Division

Amanda Allen is a Supervisory Program Manager in the Victim Services Division, Victim Program Management Unit II, at the Federal Bureau of Investigation (FBI). Amanda has worked with victims of violent crime since 2011 and transitioned to working within the FBI Victim Services Division in 2018. In her current role, she provides guidance and leadership on complex cases, policy, and procedures regarding victim services to FBI Victim Program Specialists at Headquarters and Victim Specialists located throughout the country. 

Ms. Allen responds as an Incident Response Manager (IRM) and Victim Services Team Lead in mass violence incidents as part of a rapid deployment team, the Victim Services Response Team (VSRT). As the IRM, she is responsible for coordinating with other internal and external stakeholders to ensure family assistance operations are conducted efficiently and collaborates with the community when the VSRT begins to transition the response back to the local authorities. As Victim Services Team Lead, she coordinates with local partners to identify resources needed at a family assistance center, directs victim services provided by FBI Victim Specialists, and consults with local partners regarding best practices in the immediate aftermath of mass violence incidents. 

Prior to working with the FBI, Ms. Allen served as the Assistant Director in the Commonwealth Attorney’s Office Victim/Witness Program in Arlington County, Virginia. In this capacity, she was responsible for providing direct services to victims of violent crimes, hiring and training new staff members and interns, coordinating with MDTs and community outreach regarding sexual assault and domestic violence. 

Ms. Allen has also been adjunct faculty with the University of Virginia (UVA) in partnership with the FBI's ELEVATE program instructing Crisis Response both at the undergraduate and graduate level.  Ms. Allen received a Bachelor’s Degree in Political Science and History and a Master’s Degree in Public Administration from George Mason University in 2012. She is a graduate of the Virginia Victim Assistance Academy and a member of the National Organization of Victim Assistance Victims Crisis Assistance and Response Team. She resides in Northern Virginia with her husband and three children.  

Stephanie Knapp

Supervisory Child Adolescent Forensic Interviewer

FBI Victim Services Division

Stephanie Stronks Knapp is a Supervisory Child/Adolescent Forensic Interviewer with the Federal Bureau of Investigation, Victim Services Division, Child Victim Services Unit.  She began her career with the FBI in 2001, developing and conducting trainings nationally throughout Indian Country while implementing best-practice methods of responding to violence against children, youth, and adults.

A nationally known child abuse expert for her work with children, adolescents and young adults, Ms. Knapp has responded to thousands of cases involving victims and/or witnesses to child sexual abuse, child abduction/kidnapping, witness to domestic violence, homicide and child homicide, physical abuse, human trafficking, commuter facilitated crimes against children, terrorism, sextortion, and complicated multi-victim cases.  She is responsible for conducting interviews, providing training, case consultation and technical assistance to Federal, State, Tribal and Local law enforcement agencies, including the FBI, Bureau of Indian Affairs, Tribal/local Police departments, United States Attorneys’ offices, District Attorneys’ offices, Juvenile Probation, Child Protective Services, Armed Forces Services, NTSB and the U.S. Department of State.

Ms. Knapp is a highly sought-after international trainer who has developed, conducted, and facilitated training programs and methods that have assisted countries worldwide in developing a multi-disciplinary team approaches to best-practice models for and combating complex cases.  These multi-dimensional cases involve investigating, prosecuting, and providing unique victim-focused assistance for cases of violence against marginalized, vulnerable and indigenous populations, including the countries of the Republic of Guatemala, the Republic of Mauritius, the Federative Republic of Brazil, Indonesia and Thailand.

In 2019, Ms. Knapp was selected to participate on the White House Task Force on Protecting Native American Children in the Indian Health Service System. The Task Force examined systemic problems that may have led to the failure of the Indian Health Services to protect Native American children.  The Task Force’s mission was to develop and recommend policies, protocols, and best practices to protect Native American children utilizing the Indian Health Service system. 


Webinar information
02/08/2024 at 2:00 PM (EST)  |  Recorded On: 02/08/2024
02/08/2024 at 2:00 PM (EST)  |  Recorded On: 02/08/2024
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