OMS Summer 2021 Training Series
OMS Part One: Introduction & Best Practices for Collecting Feedback Webinar
Learn to implement the Outcome Measurement System (OMS) program at Children’s Advocacy Centers, including the purpose and benefits of the program, the topics measured, and recommendations for distributing surveys to families and team members. The training is designed for a broad audience, including centers considering joining or just getting starting with OMS, new staff at CACs already participating in the program, and experienced staff needing a refresher on best practices.
OMS Part Two: Creating Reports & Sharing Results Webinar
Learn to view survey results from families and team members, create reports, and think of ways to share results with staff, teams, boards, partners, funders, and the public. We will include a demo navigation of a sample reporting dashboard like those available in Qualtrics for participating CACs, State Chapters, and Regional CACs, including any newly added features.
Kaitlin Lounsbury, MA
Program Evaluation Coordinator
National Children's Alliance
Kaitlin Lounsbury is the Program Evaluation Coordinator for the National Children’s Alliance. Her work is dedicated to helping our field demonstrate the impact of services provided by Children’s Advocacy Centers. This includes NCA's Outcome Measurement System (OMS) to evaluate satisfaction and service needs, helping to improve services for families and multidisciplinary team professionals involved in the response to child maltreatment. Her background includes academic research with a focus on child abuse interventions and direct service work as a counselor, providing a blended skillset to help child-serving organizations effectively measure their work and improve practices.