Kaitlin Lounsbury is the Program Evaluation Coordinator for the National Children’s Alliance.  Her work is dedicated to helping our field demonstrate the impact of services provided by Children’s Advocacy Centers.  This includes NCA's Outcome Measurement System (OMS) to evaluate satisfaction and service needs, helping to improve services for families and multidisciplinary team professionals involved in the response to child maltreatment.  Her background includes academic research with a focus on child abuse interventions and direct service work as a counselor, providing a blended skillset to help child-serving organizations effectively measure their work and improve practices.